Terms of service for CrownCharm Marketplace

Service offered on CrownCharm Marketplace is called gig
Only registered users may buy and sell on CrownCharm Marketplace. Registration is free.
The gig offered on CrownCharm Marketplace starts from $7 to any amount of your choice depending on user level.

Buyers pay CrownCharm Marketplace for orders in advance. we deduct 27% on every sale from the sellers earnings.
CrownCharm Marketplace only pay sellers when order is completed, when work is delivered, when buyer accept your delivered job, so sellers must remaind buyers to accept the delivered job by clicking on Mark completed button. without buyer accepting the job by marking the job as completed, seller’s earnings will not be released.

Sellers may withdraw their revenues using paypal account. If an order is cancelled (for any reason), the payment funds will be returned to the buyer’s CrownCharm Marketplace account but processing fee is non refundable. Sellers can only sell services and downloadable items on CrownCharm Marketplace not physical products. Seller’s account will be suspended if the seller have more than 20 negative feedback and more than 30 cancelled orders within 6 months period, if seller’s account is suspended for this reason, the seller will be required to pay $10 re-activation fee.

Downloadable Gigs

Please note that all downloadable gigs orders are non refundable. If you have  problem or error with the downloadable gig you purchased. we suggest you contact your seller to fix the error or hire programmers to fix the error.

Handling Orders:
When a buyer orders a Gig, the seller is notified by email. Sellers are required to meet the delivery time they specified when creating their gigs. Failing to do so will allow the buyer to cancel the order and may harm the seller’s rating. Both buyers and sellers have the option to cancel an order by mutual agreement. Mutual cancellations have no negative effect on rating.

Unanswered cancellation requests will automatically be accepted after 72 hours . Seller may cancel an order without the buyer’s consent at any given moment (Force Cancellation by contacting customers service).

CrownCharm Marketplace reserve the right to suspend, cancel or permanantly remove any seller or buyer who try to share any form of contact information like email address, phone number, home address, website or indirect way trying to do any form of promotion on CrownCharm Marketplace . If your account is suspended under this violation, you will be required to pay $10 re-activation fee. Exception violation, buyers are only allow to share contact information or provide any required information using the conversation system, only if your contact information is mandatory in delivering of your order. after sell, all communications between buyers and sellers must be through the conversation system

Posting or sending adult, illegal, rude, abusive, improper, copyright protected, promotional, spam is strictly prohibited. Avoid such behavior, otherwise your account will be permanently blocked and Irrevocable.

Work Delivery and Communications:
You are responsible for scanning all transferred files for viruses and malware.
Sellers must deliver completed files and/or proof of work using the conversation messaging section. Responding and posting a review: Once work is delivered, the buyer has 3 days to release funds to seller and post a review. If buyer did not release funds within 3 days, admin will be force to release the funds to seller. buyer have 3 days to make complain to seller and request for refund or modification if buyer is not satisfact with seller’s work. after 3 days, all orders will be automatically marked as completed and buyer will no longer be eligible for refund.

Withdrawing Revenues:
In order to be able to withdraw funds, you must have valid account with paypal and submit your paypal account during withdrawing.
We pay our sellers every 7 days via Paypal after buyer has release funds. CrownCharm Marketplace does not issue any form of refund after 3 days, this means that you have 3 days window period to request for a refund or cancel your order from the day your order is delivered. you can withdraw your earnings when you reach a threshold of $25.
Gigs may be purchased using PayPal, CCWallet, CCGift card, CCAccount funds, Account balance, Western union, Credit or debit card, Bank account in all countries.
Once payment is confirmed, your order will be created.
If you have a positive balance of $7 or more in your Account balance, you will need choose pay with account balance option and your balance will automatically be used.

You are not allowed to offer sellers to pay, or make payment using any other method other than through the CrownCharm Marketplace. You may not pay other users directly using their PayPal account. In case you have been asked to use an alternative payment method, please report it immediately by contacting us via chat or submit ticket. you must not contact seller or buyer direct, all communications are done on CrownCharm Marketplace Site.

Avoid filing a dispute or reversing a payment through PayPal, or your bank or your credit card company, Doing so will result in suspending of your account and will require re-activation fee of $27. In case of a problem, always try and work things out with your seller. If you need further assistance, contact us via chat or submit ticket. All dispute issues will be resolved within 3-7 business day.

Avoid account suspension:
Violation of CrownCharm Marketplace Terms of Service may get your account blocked permanently.
Sellers will be able to withdraw their revenues from blocked accounts after a safety period of 180 days, depending on the reason, from the day of the last cleared payment received in their account. after 180 days you will no longer be eligible for withdrawing.

Dispute
We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails, users can contact us via chat or support ticket, Ensure to put dispute in the subject/title line and select dispute department.

Refund
CrownCharm Marketplace does not refund payments made for cancelled orders back to PayPal or any other payment method. Funds from order refunds are returned to the buyer’s CrownCharm Marketplace account balance as credit or to CCWallet and are available for future purchases only on CrownCharm Marketplace.

CCAccounts Funds
Buyers can deposit money into his/her CrownCharm Marketplace account. Funds deposited into CrownCharm Marketplace account are not refundable but can be use to purchase any gig on our site. there is 1% discounts when buyer uses CCAccount funds to purchase any gigs.

Cashback Rewards
Buyers automatically earn cashback each time he/she purchase any gig on CrownCharm Marketplace. the cashback can be accessible in your wallet by clicking the wallet icon on the top menu. the earned cashback can be automatically use towards your purchase or can be withdraw as cash into your Paypal account when it reaches a threshold of $50.

Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the buyer.

By offering a service, the seller undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service that they offer on CrownCharm Marketplace .
Any change made to this terms of service at anytime will be posted on this page with no notice to you.

Contact US:
Have any questions, contact us via chat or submit ticket at: https://crowncharm.com/support
Or post your questions at: https://crowncharm.com/forum
This Document was Last updated: November 27, 2017